Shipping policy

Shipping Policy

Thank you for choosing Q's Candles. We aim to ensure a delightful shopping experience, including a seamless and efficient shipping process.

Processing Time:

  • Orders are processed within 1-2 business days from the date of purchase. Please note that orders placed after 12:00 PM (local time) may be processed on the following business day.

Shipping Methods and Times:

  • We offer standard shipping options to most locations.
  • Estimated shipping times vary based on your delivery address and selected shipping method. Standard shipping typically ranges between 3-7 business days within the contiguous United States. Please note that shipments to remote areas might experience slightly longer transit times.
  • For international orders, shipping times will vary depending on the destination and chosen shipping method.

Shipping Costs:

  • Shipping costs are calculated based on the total weight of the order and the shipping destination. During the checkout process, you will see the shipping costs before finalizing your purchase.

Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your shipment.

Shipping Restrictions:

  • We currently do not ship to P.O. boxes or APO/FPO addresses. We apologize for any inconvenience this may cause.
  • Please note that certain products may have shipping restrictions due to their size, weight, or contents. Any applicable restrictions will be communicated clearly on the product page.

International Shipping:

  • For international orders, customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. Please be aware of your country's import regulations before placing an order.

Order Modifications and Address Changes:

  • To ensure timely delivery, please double-check your shipping address before completing your purchase. Address changes or modifications can only be accommodated before the order is processed and shipped. Contact our customer support team promptly for any required adjustments.

Lost or Damaged Packages:

  • Q's Candles is not responsible for lost or damaged packages during transit. However, if you encounter any issues, please contact us immediately, and we will work with the shipping carrier to resolve the matter to the best of our ability.

If you have any further questions or require assistance regarding our shipping policy, please feel free to reach out to our customer service team at contact@qscandles.com.


Thank you for choosing Q's Candles!